Thank you for shopping at Bark with Buster! Here’s everything you need to know about how your pup’s favourite dog treats make their way from our door to yours.
Orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order is packed, you’ll receive a confirmation email with a tracking number (if applicable).
We offer reliable shipping within Australia:
Standard Shipping: Delivered via Australia Post
Express Shipping: Faster delivery option if you need your treats urgently
Shipping costs $14.95 are added at checkout
Free Standard Shipping: Orders over A$120.00 AUD qualify for free standard shipping.
Standard Shipping: Typically 3–7 business days from dispatch
Express Shipping: Usually 1–3 business days
Delivery times are estimates — actual delivery may vary due to courier delays, weather, or remote locations.
We ship to all Australian states and territories
Remote or rural areas may take longer than metropolitan addresses
PO Boxes: [Include policy if you ship to PO Boxes or any restrictions]
After dispatch, you’ll receive a tracking number via email
Use it to check your parcel’s status on the courier’s website
If you don’t receive tracking information within 48 hours of your order confirmation, contact us
If your order is damaged, take a photo of the packaging and product, and email us at jeannene@barkwithbuster.com.au
If your parcel is lost or delayed, provide your order number and tracking info — we’ll work with the courier to resolve it
Possible resolutions include replacement, refund, or store credit, depending on the situation
You can request changes or cancellations within 24 hours of placing your order
After this window, if your order has begun fulfillment, changes may not be possible, but we’ll do our best to help
Your rights are protected under the Australian Consumer Law
We aim to meet delivery timeframes and provide safe, high-quality products
If something goes wrong, we’ll do what we can to make it right
Questions or concerns about shipping? We’re happy to help!
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