Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

✔ Australian Owned  |  ✔ Secure Checkout  |  ✔ Trusted Australia-Wide  |  ✔ Your Information Protected

What Information We Collect

When you visit or make a purchase from our store, we may collect:

• Name, email address, and contact details
• Billing and shipping address
• Payment information (processed securely — we do not store card details)
• Order history and purchase preferences
• Device and browsing information (via cookies and analytics tools)
• Communications you send us directly

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send marketing communications (only with your consent)
• Improve our website, products, and services
• Comply with legal obligations

Marketing Communications

We may send you emails about new products, promotions, and dog care tips — but only if you’ve opted in. You can unsubscribe at any time using the link in any email we send, or by contacting us directly.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Cookies & Analytics

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. This includes tools like Google Analytics. You can disable cookies in your browser settings, though some features of our site may not function correctly as a result.

We use Shopify as our ecommerce platform. Shopify’s privacy practices are governed by their own Privacy Policy.

Third Party Services

We may share your information with trusted third parties who help us operate our business, including:

• Payment processors (e.g. Shopify Payments, PayPal, Afterpay)
• Shipping and logistics providers
• Email marketing platforms (e.g. Klaviyo)
• Analytics tools (e.g. Google Analytics)

These providers are only given access to the information they need to perform their services and are required to keep it confidential.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our store is hosted on Shopify, which uses industry-standard SSL encryption. Payment information is processed securely and we do not store your card details.

Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us and we’ll respond promptly.

Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

Built By Real Dog People

Bark with Buster® was built through years of hands-on experience caring for dogs through Pet Stays Melbourne. Trust, transparency, and genuine care sit at the centre of everything we do — from the treats we make to the way we handle your information. We treat your trust the same way we treat our dogs: with respect, honesty, and real attention.

Helpful Links

• Returns & Exchanges — our fair and simple returns policy
• Shipping Information — delivery times, rates and local delivery
• Dog Treat FAQs — ingredients, feeding, suitability and more
• Contact Us — our team is always happy to help

Questions About Your Privacy?

We’re real dog people and genuinely happy to help with any privacy questions or data requests.

Contact Bark with Buster® →

Bark with Buster® — multi-award-winning Australian natural dog treats, trusted by thousands of dog owners across Australia.